Order Processing & Delivery Expectations

UPS

Delivery

• 3 delivery attempt

• email about the shipment with tracking number

• contact customer by phone about delivery

• message with UPS call center phone number about problem with delivery

Payment in advance

• can not pay on receipt

Delivery

• at least 1 delivery attempt

• standard time deposit 7 days

Payment in advance

• can not pay on receipt

Payment in advance

• can not pay on receipt

Payment

1. On-line payment gate (processing bank is Česka Spořitelna a.s. - ERSTE BANK, where security ensures Visa and Mastercard)

This payment gate accepts cards:

• VISA Electron
• VISA
• Maestro
• MasterCard

2. PayPal

The world's largest payment gateway through which you can pay by credit/debit card OR by using a PayPal account. For card payments, no registration is required, or there is no necessity to have an account on PayPal.

All the data is encrypted and there is no possibility of misuse of personal data. An order is realized after receiving information from PayPal that the payment has been made (PayPal sends payment notification immediately).

PayPal accepts these cards:

• Visa
• Discover
• Mastercard
• American Express
• Bill Me Later (read more)

3. Apple Pay

Apple Pay is contactless payment technology, which can be used via iPhone, Apple Watch, iPad and Mac. It is supported by major credit card providers such as Visa, MasteCard and American Express. There is a two-factor authentication via Touch ID, Face ID, PIN, or passcode and no spending limit.

4. Google Pay

GPay, works just like Apple Pay, only for androids. It protects your payment information with several levels of security and uses one of the most advanced security systems in the world to protect your account. When paying in stores, the service does not provide your real card number, so your data is safe.

Packaging

We devote ourselves to keeping up with the best technologies for packaging and distribution of orders. This is the only way we can guarantee that the image will come undamaged even in the event of careless handling.

Goods that can be rolled up without damage, such as posters and art prints of smaller dimensions, are transported using a cardboard triangle. However, we recommend that you buy a durable tube for the poster which can only be crushed by using really great force.

We pay special attention to paintings on canvas and reproductions. First we securely wrap the corners, then we cover the whole picture with plastic foil and put it into cardboard packaging with the help of a few insulating layers.